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CONTACT US

Address: Suite 4, Glen House 9 - 13 Palmers Lane Bishops Stortford,Herts CM23 3XB

Telephone: 01279 755077

Fax: 01279 757227

Email: info@elitebeautyschool.co.uk

Terms and Conditions

Terms and Conditions

Payments
Payment is required in full before commencement of course
Late payments will result in a course booking being deferred or in the instance of an NVQ Qualification, training dates being rescheduled, or application of Certificates being delayed
We reserve the right to amend course prices or run promotions at any time without prior notice
No refund will be made in the event of a later course price reduction

Refunds
All Course fees are non-refundable
Elite School of Beauty Therapy is unable to offer refunds for cancellations outside of our control, i.e. Industrial action, adverse weather conditions, flooding
Cancellation or Transfer of Training Dates
Cancellation by the student within 48 hours or a no-show will incur a £100 charge
In the event of a genuine reason for cancellation (proof may be required) a request for an alternative training date will be considered. This will be down to the discretion of Elite School of Beauty Therapy
Elite School of Beauty Therapy will endeavour to give students at least 24 hours’ notice should we have to cancel your course for reasons outside of our control
Elite School of Beauty Therapy is not responsible for any accommodation/travel costs students may incur due to the cancellation of courses

Sick Days
Course Durations are stated on our Website
During an NVQ Level 2 or 3 Course, 4 days due to sickness are permitted.
During a VRQ Course, 2 days due to sickness are permitted
However, these are not additional days to be added onto a course to increase the duration of the course
Additional Training Days
In the event of additional training days being required due to non-attendance/ cancellation by the student a daily fee of £140 will be applied

Competency
Diploma/ Short Intensive courses…where Competency is not achieved, Elite School of Beauty Therapy will arrange a further days training free of charge. In the event of further training being required, the full course fee will apply.
In the instance of NVQ training, additional charges may be incurred should a level of competency not be achieved during the duration of the course

Minimum Student Age
Students aged 16 and over can be accepted for Training Courses. Most insurers are unable to provide Public Liability insurance under 16 years of age.
Younger students may train in certain courses however this would be determined on a student by student basis.

Course Times
Unless otherwise arranged, courses run from 9.30am – 3.30pm for Beauty Courses and 10.00am- 4.00pm for Hairdressing Courses
To avoid disruption students are asked to arrive 10 minutes before the course start time & return from agreed breaks on time.
If you anticipate late arrival to your course in the first instance please call Elite School of Beauty Therapy on 01279 755077 or email your message to info@elitebeautyschool.co.uk
All students must attend the full training day. Should you leave early this may affect you achieving your certification & Course fees would not be refunded

Medical Conditions
Elite School of Beauty Therapy must be made aware of any Health Conditions or any current Medication being taken that may affect your training. Any information given will be dealt with in the strictest confidence

Complaints
In the unlikely event your training course with us does not meet your expectations in the first instance please raise any concerns with your tutor on your training day. If not satisfied please email info@elitebeautyschool.co.uk with complaint/feedback details.
Elite School of Beauty Therapy have an Appeals/ Grievance Procedure which is provided upon enrolment
All Complaints & Feedback are taken very seriously but we are confident that most issues can be easily rectified.